ITSMf
IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). The ITIL recommendations were developed in the 1980s by the UK Government’s CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs.
ITIL’s best practices fall into seven groups: service support, service delivery, infrastructure management, planning to implement service management, application management, business perspective and security management. The project should be formally de-commissioned (and resources freed up for allocation to other activities), follow on actions should be identified and the project itself be formally evaluated. ITSMf The Service Delivery discipline is primarily concerned with the proactive and forward-looking services that the business requires of its ICT provider in order to provide adequate support to the business users.
The ITSCM policy is the bought into and formalized plan to influence and determine decisions, actions, and other matters regarding IT continuity. ITIL Small-scale Implementation colloquially called “ITIL Lite” is an official part of the ITIL framework.
That is what most of its users make of it, probably because they have such a great need for such a model.