ITIL Project Success Factors
One of the primary benefits claimed by proponents of ITIL within the IT community is its provision of common vocabulary, consisting of a glossary of tightly defined and widely agreed terms. The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.
The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. CIO Magazine columnist Dean Meyer has also presented some cautionary views of ITIL,[18] including five pitfalls such as “becoming a slave to outdated definitions” and “Letting ITIL become religion. ITIL Project Success Factors PRINCE2 covers the management, control and organisation of a project.
One way ITSC managers can make sure that ITSCM is effective is through continued communication with the other IT service management (ITSM) processes. Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved.
To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur.