ITIL Framework
ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). Accusations that proponents of ITIL indoctrinate the methodology with ‘religious zeal’ at the expense of pragmatism continue to be heard.
Change management works with ITSCM to make sure that any changes made are reflected in the recovery plan and related documents so that documentation is kept up-to-date. Implemented properly, ITIL can result in significant cost savings, improved services, clearly defined IT roles and ways to measure progress. ITIL Framework ITSM is characterized by customer focus, or fusion of business and IT goals, and optimizing the cost/performance of IT services, thus ensuring IT dollars are spent on business needs.
The proactive process identifies and resolves problems before incidents occur. The Netherlands IT Examinations Institute (EXIN) is a non-profit organization based in the Netherlands.
The Information Systems Examination Board (ISEB) is part of the British Computer Society.