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Configuration management, when used strictly for software development, is called Software Configuration Management (SCM). While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole.
PRINCE (PRojects IN Controlled Environments) was first developed by CCTA, now part of OGC, in 1989 as a UK Government standard for IT project management. PRINCE2 lays down the method by which certain project issues should be escalated to the project board. ITIL Conseil Service desk - ITSCM uses historical data, usually statistics, provided by the service desk.
The Information Systems Examination Board (ISEB) is part of the British Computer Society. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.
IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer’s perspective of IT’s contribution to the business.
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