ITIL Best Practice
The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking.
ICT Operations may often work closely alongside Incident Management and the Service Desk, which are not-necessarily technical in order to provide an ‘Operations Bridge’. PRINCE2 advocates product based planning which means that the first task when planning is to identify and analyse products. ITIL Best Practice Reciprocal arrangement - This option involves forming an arrangement with another company that uses similar technology.
Resilience: A measure of freedom from operational failure and a method of keeping services reliable. Producing and maintaining a Service Catalog (a list of standard IT service options and agreements made available to customers) is usually necessary.
BIA points out the critical business processes ad the potential damage which can result from a service disruption.