IT Service Continuity Management
ITIL encourages company leaders and IT professionals to think of IT as a business that serves customers, not only to improve the efficiency of operations, but also to ensure that IT is aligned with an organization’s overall goals. ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery.
PRINCE2 lays down the method by which certain project issues should be escalated to the project board. Configuration Management is a process that tracks all of the individual Configuration Items (CI) in a system. IT Service Continuity Management Proper software and hardware control ensures the availability of licensed, tested, and version-certified software and hardware, which will function as intended when introduced into the existing infrastructure.
Service Level Management ensures that arrangements are in place with internal IT Support Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs). Given the huge number of laptops, pda’s, phones and other such items–including ones with state secrets–that are left in taxis each day, it would be best to always completely power down if you aren’t actually using the machine.
The OGC also doesn t claim that ITIL is a framework, designed as one coherent model.