Best Practices IT Disaster Recovery
The IT Service Support group provides for the direct support of IT services and consists of the Service Desk function and the Incident, Problem, Configuration, Change and Release Management. processes. A voluntary registry of ITIL-certified practitioners is operated by the ITIL Certification Register.
PRINCE2 lays down the method by which certain project issues should be escalated to the project board. The goal of Incident Management is to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. Best Practices IT Disaster Recovery IT Service Management provides a framework to manage IT processes in an efficient and effective manner.
The Foundation Level provides introductory training. It incorporates IT Service Management within its Control Objectives for Support and Delivery.
The principal purpose of problem management is to find and resolve the root cause of a problem and prevention of incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.