The ITIL framework doesn’t outline specific steps that businesses must follow, but it shares with IT professionals best practices that they can customize to their organizations. Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute’s library covering general issues of large scale IT management, including various Service Management […]
There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature. Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management.The PRINCE2 process consists of three sub-processes and these cover the way in which a work package should be accepted, executed […]
The Service Support ITIL discipline is focused on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), […]
Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for […]
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software.“ICT” is an acronym […]
ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery. The ITIL recommendations were developed in the 1980s by the UK Government’s CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts […]
ITIL exponents, citing ITIL’s stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model. ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery.ITIL: Service Continuity Management ProcessOh the disaster, the sudden unexpected […]
ITIL is owned by the United Kingdom’s Office of Government Commerce. The OGC’s site provides information on how to get ITIL documentation. There’s also a handbook for implementing ITIL. The customisable ITIL framework defines how Service Management is applied within an organisationInitiation - The initiation stage is starting point for the life cycle. The guide […]
Guidelines for smaller IT units, not included in the original eight publications: has recently been supplemented. The ITIL-process Security Management describes the structured fitting of information security in the management organization.Developing procedures which detail exactly what each member of the disaster recovery (DR) team must do if the plan is invoked. The process suggests how […]
The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. The Visible OPS Handbook: Implementing ITIL in 4 Practical and Auditable […]
